Investigation completed 07/27/2017.A minimum of 12 months¿ review of camcabl cable customer complaints was completed for the reported failure using the following key words ¿functionally defective cable ¿ intermittent icp readings ¿ root cause not determined¿ in the search criteria.The key word search review contained all and/or part of the key words to complete a comprehensive trend review.This review encompassed dates 26-jul-2016 to 26-jul-2017.6 complaints contained the search criteria.Rate of occurrence: during the time period ¿aug-16 to jul-17¿, the global product usage for camcabl was calculated as 39,480 usages, using the total quantity of icp monitors¿ catheters sold to calculate the quantity of usages.The quantity of 6 x complaints over the 12-month period with the key words identified in the complaint review can therefore be calculated as (b)(4) of procedures.Reported failure was confirmed; during investigation it was observed that the returned camcabl cable had an intermittent icp readings, however, the root cause of the intermittent failure was not determined.The faulty camcabl cable was returned to the customer labelled as reject.Replacement camcabl cable serial number (b)(4) was sent to customer with the returned cam02 monitor.Root cause not determined; cable had intermittent icp readings, however, the root cause of the intermittent failure was not determined by service centre.
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