The dealer stated that the lift was being used at home on a single patient with one caregiver.He stated that the lift had not been used at another residence prior to being delivered to this patient.He stated that the caregiver reported the bent leg after the first time the lift was used.The caregiver claims that nothing was pushed down on the legs of the lift.The dealer had no further details on how the lift was being used by the caregiver.The patient discontinued use of the lift and ordered a replacement through a different company.The dealer stated that he went to the patient's house to retrieve the damaged lift and confirmed that the leg was bent and the caster was about 3 inches off the ground.A photograph was provided of the base of the lift which shows that the front left caster is not making contact with the ground.At this time, the underlying cause of the bent leg cannot be determined, and a product malfunction cannot be confirmed.An rma was issued for the return of the base of the lift to invacare for evaluation; however, it has not yet been received.Should additional information become available, a supplemental record will be filed.
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