The sample has not been received for evaluation.The affected lot is not known, therefore, the device history record could not be reviewed but (b)(4) (alcon (b)(4)) performs a 100% final inspection for this product.The complaint history was reviewed due to the complaint description.It showed comparable complaints with disrupted/ detached soft tip.The soft tip has to be inserted axially aligned with the valve trocar and then moved slightly back before it is completely inserted into the trocar cannula.Otherwise kinking of the soft tip may occur, provoking a potential shearing-off of the soft tip.A malfunction of the device could not be determined.The manufacturer internal reference number is: (b)(4).
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