On (b)(6) 2017 customer called in stating that buchanan plugger tip, which is used with sybronendo system b heat source sparked and no longer works, and was unable to provide more information.There was no patient injury.(b)(6) 2017 customer responded to call-back attempts and stated that electrical sparks were coming out from the tip while engaged to the patient's tooth.The doctor was using the instrument to melt off excess gutta percha as per root canal procedure when this occurred.The tip was replaced with another one and then the device functioned properly.These plugger tips as well as the system b heat source device are manufactured by kerr (sybron endo).The manufacturer has been contacted.The device has been returned to our facility, and will be returned to the original manufacturer.
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