Additional information received on 11jul2017: "there were no further consequences apart from the additional time to undo the clamp and place another clamp." integra has completed their internal investigation on august 1, 2017.Results: evaluation of returned device; during investigation the following was observed: evaluation verified customer information as valid.Thread of the starburst is damaged by the damaged stud headrest.Dhr review; no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated mrr¿s, variances or rework.No service history is on file for this device.Complaints history; a two year look back from 07/10/2015 to 07/10/2017 for this reported failure using key words "stuck" and "thread" for product id a3059 shows that 1 complaint was received including this case.No new design or manufacturing trends have been identified.This issue will be monitored.Conclusion: failure was confirmed in the failure analysis.Thread damage likely occurred due to cross threading and/or handling damage to thread stud.This caused distortion of threads upon screwing the two units together.
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