Catalog Number 20709 |
Device Problem
Cut In Material (2454)
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Patient Problem
No Patient Involvement (2645)
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Event Date 05/03/2017 |
Event Type
malfunction
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Manufacturer Narrative
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The device is expected to be returned for investigation.It has not yet been received.
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Event Description
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The customer contact reported a device with a battery that was not charging and a power cord that had a cut.The customer further mentioned that there was no physical damage to the battery, but the power cord had exposed bare wires.There were no reports of any adverse events of delays in critical therapies while the device was in clinical use.No additional information was provided.
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Manufacturer Narrative
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Initially the customer contact indicated that the device would be returned for investigation.Subsequently, the device was not received; therefore, testing could not be performed.The device was not returned for investigation, therefore the customer's complaint could not be confirmed due to insufficient information.The probable cause could be due to defective battery or physical damage.
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Event Description
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The customer contact reported a device with a battery that was not charging and a power cord that had a cut.The customer further mentioned that there was no physical damage to the battery, but the power cord had exposed bare wires.There were no reports of any adverse events of delays in critical therapies while the device was in clinical use.No additional information was provided.
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Search Alerts/Recalls
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