Model Number N/A |
Device Problem
Difficult to Open or Remove Packaging Material (2922)
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Patient Problem
No Information (3190)
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Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The complaint device is not expected for return currently, but a supplemental medwatch 3500a will be submitted upon receipt of additional information.
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Event Description
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It was reported that when the sterilization package was opened, the product fell because the white protective material and the product adhered to the tyvek lid.Attempts for additional information are in progress, however no further information is available at this time.
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Manufacturer Narrative
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This follow-up report is being submitted to relay additional information.(b)(4).Complaint sample was evaluated and the reported event was not confirmed.Visual review of the returned product and packaging determined that the inner pouch of the device has been cut open and the foam insert is not adhered to the tyvek lid.The tyvek lid has been completely removed from the blister cavity and evidence of adhesive transfer exists around the full cavity flange.No foam was found adhered to the tyvek lid and no voids were found in the foam.Dhr was reviewed and no discrepancies relevant to the reported event were found.Investigation results concluded that the reported event was likely due to the inner pouch was lifted out of the blister when the lid was peeled back.If the inner pouch is pressed into the foam where the device mass is low the pouch can lift out of the blister with the lid and top foam.However, at this time a definitive root cause cannot be determined.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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Search Alerts/Recalls
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