(b)(4).Pma/510(k) # p100022/s014 the zisv6-35-125-6-60-ptx device of lot number c1308988 involved in this complaint was returned for evaluation, without the original packaging.With the information provided, a physical examination and document based investigation was conducted.The district manager was unable to confirm the exact type of contaminant, suggesting that it was a piece of plastic.On evaluation of the returned device, it was noted that the packaging was returned with the foil and tyvek pouches opened.Particulates were seen inside the tyvek pouch, which was suggested to be cardboard.The particulates may have entered the pouch during transport or handling.A small mark was observed on the white distal tip, which likely occurred due to handling.There is no evidence to suggest this event did not occur.Therefore, the customer complaint is confirmed based on customer testimony.As the device was returned with the pouches torn open, the specific contaminant could not be confirmed.As such, and as the conditions of use cannot be replicated in a laboratory environment, a definitive root cause cannot be determined.Prior to distribution all zilver ptx devices are subject to visual inspection and functional checks to ensure packaging integrity.A review of the relevant manufacturing records (c1308988) revealed no discrepancies that could have contributed to this complaint.Upon review of complaints, this failure mode has not occurred previously with this lot number.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with lot number c1308988.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.Quality engineering will continue to monitor complaints of this nature for potential emerging trends.
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