The customer reported while preparing the cook bakri postpartum balloon with rapid installation components for bakri placement for hemorrhage, the white part used to spike the bag seemed to be occluded.This was discovered before the bakri was placed.The tubing was unable to be primed, therefore the balloons were not inflated.The bakri was not used on the patient and the procedure was completed using a different bakri.There was no patient harm or consequence.
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Investigation - evaluation: a review of the complaint history, device history record, documentation, and specifications of the device were conducted during the investigation.No complaint device has been returned for investigation, and so a physical examination could not be performed.No photos have been provided.Additionally, a document based investigation evaluation was performed.There was no evidence to suggest the product was not made to specifications.A review of the device history record revealed three nonconformances for lot 7674795 were identified and the devices were scrapped prior to further processing.It should be noted there were two other reported complaints associated with this lot number and that all three complaints have the same failure mode from the same customer.Based on the information provided, the actual root cause is unknown and so no conclusion can be drawn.However, appropriate measures have been initiated to address this failure mode.The quality engineering risk assessment for this failure mode was reviewed and it was determined that no additional risk mitigating activity is required at this time.The appropriate personnel will be notified and we will continue to monitor for similar complaints.
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