Patient information was not provided.Initial reporter telephone number: (b)(6).Livanova (b)(4) manufactures the s5 roller pump.The incident occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova field service representative was dispatched to the facility to investigate.The service representative was able to confirm the issue and replaced the shaft angle encoder to resolve the reported failure.Subsequent functional verification testing was completed without further issues and the unit was returned to service.The defective encoder was returned to livanova (b)(4) for further investigation.During the investigation the reported failure could not be confirmed.The torque was measured in both the clockwise and counterclockwise directions and both were found to be within specification.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
|