(b)(4) received notification regarding an incident at the (b)(6) involving a patient lift that (b)(4) imports and distributes for a private label customer, direct supply.The patient was being lowered from the patient lift by two certified nursing assistants, when allegedly the left side sling loop slipped out of the lift hook causing her to fall 2-3 feet to the floor.The patient was taken to the er where the initial diagnosis showed a fractured right femur however, it lead to an (b)(6) confirmed the sling was not ripped and the lift hooks were not broken.According to engineers at (b)(6), they discovered that the hook clip was not functioning properly therefore the sling loop may have slipped out.Drive has requested the patient lift for internal evaluation but was declined because (b)(6) does not want to release the item.
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