(b)(4).Method: the complaint ojr416 junior cannula was not provided for evaluation.Our investigation is based on our knowledge of the product and follow up conducted with the customer.Following receipt of this complaint, fisher & paykel healthcare (b)(6) representatives visited the hospital to ascertain what had happened and provide support.Conclusion: based on the description of events and follow up discussion with the customer.The issue seems to have been due to a lack of training of one member of staff.It appears that the cannula was not placed correctly on the face.Our representatives provided additional in-service training for hospital staff.We have not received any further complaints since this incident.The user instructions illustrate in pictorial format the correct set-up and proper use of the optiflow junior 2 cannula.They also state the following: - do not stretch the cannula on application; this may cause increased pressure to the patient's skin.If necessary, the cannula may be repositioned.
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