Additional information: the device was requested; however, it is not being released per the facility's risk management department at this time.Investigation - evaluation: a review of complaint history, device history record, documentation, instructions for use (ifu), and quality control data was conducted during the investigation.The complaint device was not returned; therefore, device failure analysis and physical examination of the device used in this case could not be performed.The manufacturing documents in place at the time of manufacture were reviewed and it was found that the device aspect in question was visually inspected by quality control and no notable gaps in production or processing controls were identified.The device history record for the complaint lot number was reviewed.No related non-conformances were identified.A search of our complaint records indicates that this is the only complaint on the lot number at the time of investigation.There is no evidence to suggest that this device was made out of specification.Based on the information provided by the customer, the nephrostomy tubing was cut during the surgical removal of the kidney and inadvertently left in the bladder.Therefore, the root cause was determined to be user technique.We will notify the appropriate personnel and continue to monitor for similar complaints.
|