The reported complaint was confirmed during initial functional testing of the returned autopulse platform (sn: (b)(4)) but was not confirmed in the archive data.The root cause was due to a loose wire connection to the processor board.The autopulse platform is a reusable device and was manufactured in 2009.Therefore, this type of issue is characteristic of normal wear and tear for the life of the device.The loose wire was reconnected to the processor board.Review of the archive data shows no issue.Initial functional testing was not performed due to no power up the platform.Additional repair and upgrade were completed (unrelated to the reported complaint) to ensure that the autopulse platform is functional without issue and current.The damaged battery lock was replaced, the clutch plate was deburred, and the power distribution board was updated.The platform passed functional testing.Historical complaints were reviewed for service information related to the reported complaint and there was no similar history of complaint reported for autopulse with serial number (b)(4).The platform passed all final testing criteria.
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