Upon opening the mattress, we found the low air loss (lal) airline inside of the mattress not connected to anything and missing the yellow fitting.This line is what connects to the yellow fitting exiting the pump and is solely used to send air constantly to the cover for moisture removal.We found that yellow fitting on the inflation system airline (clear tubing).It appears the white male fitting that came with the mattress had been cut off and replaced with the yellow male fitting.Once the two yellow fittings were reconnected, in this scenario, this failure mode is possible.We are working with the user facility to try and identify exactly why they went into the mattress and made these modifications.
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