A siemens customer service engineer (cse) was dispatched to the customer site due to an intermittent electrolyte issue since (b)(6) 2017.The cse performed troubleshooting over multiple visits: replaced all electrodes, ion selective electrode (ise) buffers and drain valves, baseline valves, ise seals and baseline seals, ise mixer motors and motor head, and ise baseline solutions.The cse performed an ise line wash.The cause of the discordant sodium result is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely elevated sodium result was obtained on a patient sample on an advia chemistry xpt instrument.The discordant result was not reported to the physician(s).The sample was repeated on the same instrument, resulting lower.The correct result was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant sodium result.
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