The customer received questionable low elecsys insulin results for seven patient samples that were tested throughout a batch of 180 patient samples.The samples were repeated on a cobas 6000 e 601 module.None of the erroneous results were reported outside the laboratory.There was no allegation of an adverse event.The reagent lot number was 215871.The expiration date was requested but was not provided.All qc results on the day of the event were within the acceptable range.A specific root cause could not be identified.Review of the provided analyzer alarm data found many "abnormal sample aspiration" alarms during the time of the event.The most likely cause was an issue with the sample pipetting caused by a too low sample volume or foam/air bubbles on the sample surface.A general reagent or instrument issue could be excluded based on the provided calibration, qc, and analyzer performance data.Other typical causes for this type of event include issue with sample quality or insufficient maintenance of the analyzer.
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