Investigation completed 08/17/2017.A review of cam02 monitor customer complaints was completed using the following key words sporadic readings, negative numbers, and high numbers in the search criteria.The review encompassed dates 14-aug-2016 to 14-aug -2017.Two complaints were identified; both complaints were reported from the same facility for the same failure.Additional information provided from sales representative, "it was believed alleged failures were due to the catheter insertion technique used by the customer." as a result, product/technique in-service has been scheduled by integra with the customer.Rate of occurrence: during the time period (b)(6) to (b)(6), the global product usage for cam02 monitors was calculated as (b)(6) usages, using the total quantity of cam02 monitor catheter sales sold to calculate the quantity of usages.1 catheter is used per procedure, and is used as a means of quantifying the number of procedures undertaken.The quantity of complaints in the complaint review (2) can therefore be calculated as (b)(4).Product was not returned (returned to hospital circulation) so the evaluation was unable to be performed.Therefore, an investigation for cause was unable to be performed.
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