It was reported a battery with an irregular cycle count.The battery, bat050740, was returned for evaluation.Various analyses were conducted and reviewed to evaluate the performance of the device in relation to the reported event.Failure analysis of the returned battery revealed that the device failed visual inspection due to a damaged connector's spring.This is an additional observation not related to the reported event and most likely due to the usage pattern of the device.Additionally, the battery failed functional testing due to an abnormally high max error and erroneous cycle count.The abnormally high max error and erroneous cycle count is most likely due to a communication error between the controller and battery.Log file analysis revealed multiple critical battery alarms; however, bat050740 was not involved in these alarms.Review of the data log files also confirmed that bat050740 with an incorrect value of 3375 cycles was written into flash memory, suggesting that a communication error occurred between controller and battery.Note: the controller in use, (b)(4) contained the old software (no smr upgrade).The most likely root cause of the reported event can be attributed to a communication error between the controller and battery.Heartware has opened an internal investigation to address communication errors.Heartware will submit a supplemental report when new facts arises which materially alters information submitted in a previous mdr report.
|