The customer received questionable high elecsys anti-tshr immunoassay results for an unknown number of patient samples.A new reagent pack was prepared and loaded onto the analyzer, calibration and quality control were performed which were acceptable, so patient samples were tested and the results reported outside the laboratory.The reported results were questioned so the customer repeated the quality control again and it was within the acceptable range.The customer prepared new reagent, checked the quality control, and retested the patient samples.The results were lower than the previous results.Of the data provided for 26 patient samples, only the results for 18 were discrepant.Refer to the attachment to the medwatch for all patient data.There was no allegation of an adverse event.The reagent lot number was 217302.The expiration date was requested but was not provided.The customer suspected an issue with the reagent which was submitted for investigation.The provided reagent and retention material were compared and it was confirmed that there was no problem with the performance of the reagent.
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