The customer's reported complaint of "unable to retract lifeband "was confirmed during the functional testing.The issue was attributed to the seized brake which cause ua16 (timeout moving to take-up position) error message.To remedy the fault, the brake gap was unseized to remedy the issue.The autopulse passed the final functional testing without any errors.Visual inspection was performed and found no damage upon receipt.Archive review found no issue occurred on the reported event date of (b)(6) 2017.Functional testing was performed and "unable to retract lifeband "and ua16 (timeout moving to take-up position) error message occurred when the autopulse start button was pressed on, thus confirming the reported complaint.The brake gap was unseized to remedy and clear the fault.Additionally, the brake gap was measured and found to be within specification.The autopulse passed all the testing with no issue or faults observed and functions as intended.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).
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