The customer stated that quality controls run for tests on measuring cell 2 of the cobas 6000 e 601 module (e601) were outside of range on the evening shift.The customer prepared fresh controls and repeated them, but they still recovered outside of range.The customer pulled several samples that were tested earlier in the day and repeated them on the other e601 analyzer.The results were not the same.The customer stated that they corrected reports for a total of approximately 300 results.Of the affected patient samples, the customer provided data for a total of 14 patient samples tested for the elecsys tsh assay (tsh), elecsys ferritin (ferr), and the elecsys hcg + beta test system (hcgb).Of these samples, 9 had erroneous initial results for tsh, ferr, and hcgb that were reported outside of the laboratory.All 9 samples were repeated on the other e601 analyzer and the repeat results were believed to be correct.The first sample initially had a tsh result of 0.59 uiu/ml and repeated as 0.92 uiu/ml.The second sample initially had a tsh result of 0.05 uiu/ml and repeated as 0.01 uiu/ml.The third sample initially had a tsh result of 3.1 uiu/ml and repeated as 9.8 uiu/ml.The fourth sample initially had a tsh result of 2.3 uiu/ml and repeated as 6.8 uiu/ml.The fifth sample initially had a ferr result of 7.1 ng/ml and repeated as 12 ng/ml.The sixth sample was diluted and initially had a ferr result of 5333 ng/ml, which repeated as 8487 ng/ml.The seventh sample initially had a ferr result of 4.0 ng/ml and repeated as 8.4 ng/ml.The eighth sample initially had a ferr result of 98 ng/ml and repeated as 406 ng/ml.The ninth sample initially had an hcgb result of 27 miu/ml and repeated as 50 miu/ml.No adverse events were alleged to have occurred with the patients.The tsh, ferr, and hcgb reagent lot numbers and expiration dates were asked for, but not provided.The field service engineer found that the pinch tubing was compromised and needed to be replaced.He replaced all pinch tubing and performed measuring cell preparation maintenance.He also primed the system.The customer ran calibration and quality controls successfully.
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