Qn#(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not returned at the time of this report.A device history record review could not be conducted since the lot number was not provided.The product instructions for use (ifu) lbl007014 r00 contains warnings about the care and proper use of product.Customer complaint cannot be confirmed based only on the information provided.To perform a proper investigation and determine the source of the alleged defect reported it is necessary to evaluate the sample involved on this complaint.No corrective action can be established at this time.A sample is not available for evaluation and it is unknown if the product was used according with the instructions for use.If the device sample becomes available at a later date this report will be updated accordingly.
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Qn#: (b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the melted portion of the circuit is approximately 34 inches from the column end of the circuit.The melted section of the circuit limb measures approximately 6 inches in length.Within the 6 inch span of heavy melted plastic, 2 severe complete melt through areas exist which display bare heating wire.The heated wire is not gathered or "bunched" anywhere along the length of the circuit limb, and the heated wire is not physically charred (burned).To ensure the correct heated wire was installed into the circuit from the manufacturer, the electrical resistance of the inspiratory limb was measured.The resistance value was found to be within the specified resistance range.The instructions for use (ifu) for this product was reviewed as a part of this complaint investigation.The ifu warns the end user, "when using heated-wire ventilator circuits, be sure that the electrical requirements of the circuit and the heated humidifier are compatible.Incompatibility may result in melting of corrugated tubing or heated-wire element".(con't) other remarks: the ifu also instructs the user, "do not milk or stretch tubing to remove condensation.Wire damage or circuit malfunction may occur".Ifu also states, "do not place tubing directly on patient's skin.", and, "do not cover tubing with sheets, blankets, towels, clothing, or other materials".The reported complaint of a melted circuit was confirmed based upon the sample received.The returned circuit was melted with several sections of exposed heater wire as a result of improper maintenance during use.The defect was discovered during patient use.All circuits are 100% inspected for proper operation and heated wire placement at the time of manufacturing; therefore, it is unlikely that this defect was present at that time.Based upon the damage observed on the returned sample and the information provided, it was determined that operational context caused or contributed to this event.
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