The actual device was not returned for evaluation.Therefore, the investigation was based on the user facility information and photos provided by the user facility.On (b)(6) 2017, we received pictures of actual sample.The pictures showed the safety device could be successfully activated and the needle could be locked into the safety cover and the teeth within the safety cover were intact without damage.No abnormities were observed on the actual device.Related tests, such as visual inspection, the angle of the safety shield, activation of safety shield, breakage resistance test after activation of safety unit and simulation test to the retained samples show no abnormities.A review of the manufacture record and release inspection record of the involved product code/lot number combination revealed no relevant findings.A search of the complaint file found one previous report of this nature within the last two years.See mdr number 3004102031-2016-00003.There is no evidence that this event was related to a device defect or malfunction.With no return of the actual device the exact cause of the reported event cannot be definitively determined.(b)(4).All available information has been placed on file in quality assurance at the manufacturing facility for appropriate tracking, trending and follow-up.
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