Catalog Number 5705 |
Device Problems
Insufficient Heating (1287); Temperature Problem (3022)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 08/14/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device has been returned to the manufacturer, however, the investigation of said device is still in progress at the time of this report.A follow up report will be submitted at the conclusion of the investigation.
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Event Description
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Customer complaint alleges that the device is not warming.Alleged defect reported as detected prior to patient use/during functional testing.No report of patient harm.
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Manufacturer Narrative
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(b)(4).The unit was received and sent to the manufacturer (pegasus) for investigation.The manufacturer's investigation results are as follows: upon receipt of unit the claim was confirmed.The power switch did illuminate when turned on, but did not generate heat.Evaluation revealed that heater's thermal-fuse was at fault.The component was inspected and did not present any visible defect, and dhr shows that the heater was operable and within specifications at the time of release.This is a random component failure, which is not often seen in this units, especially at this age (138 days approximately).The thermal-fuse replaced and the heater was retested as per procedure and found to meet specifications.The unit is to be returned to customer as a warranty repair.
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Event Description
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Customer complaint alleges that the device is not warming.Alleged defect reported as detected prior to patient use/during functional testing.No report of patient harm.
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Search Alerts/Recalls
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