A complaint ((b)(4)) was received on 10 august 2017 for thrombotype 1, lot 3004507.The customer ((b)(6)) contacted immucor on 10 august 2017 regarding failed runs.On 11 august 2017, the customer informed immucor that they were having intermittent technical issues over the last several months.The customer had only one successful run, out of four attempts, in the two weeks prior to the complaint.In the testing gels provided by the customer, the internal control bands can be clearly seen, but the are no genetic bands for either the a or b reaction.There are a few samples where there is a partial band, but nothing significant enough to allow a determination they were experiencing low reactivity, even the banding with the controls was deemed inadequate.
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