If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.The complaint device was returned to the service center for evaluation and repair.The defect reported by the customer has been verified and repaired.On inspecting the device, further deficiencies were found to be impairing device function.Performed mechanical upgrade, calibrated unit, replaced defective motor, replaced defective motor cable, replaced faulty keypad, replaced keyboard pcb, cleaned unit, preformed functional test, completed hipot test, and completed electrical safety test.Review of the device history record indicated that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the records reviewed.Review of the depuy synthes mitek complaints system revealed one other dissimilar complaint for this serialized device.At this time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family to monitor the extent to which this complaint is observed in the field.(b)(4).
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