Patient reports that her pump - sn (b)(4) is giving her an error code of 11.Relayed the troubleshooting solution: stand the i-neb upright on a flat surface.Reset the i-neb by pushing on the button and holding it in.Wait for the start up screen to appear.Pick up i-neb and start your treatment.(code 11 will remain on the screen for 10 minutes or until the on button is pressed for 5 seconds as described above.) pt reports she has tried this already and this did not resolve the issue.She is currently using an older device that she believes she received from a different specialty pharmacy.It seems as if that device is greater than 5 years old though so we are sending a replacement device, so pt can use the new device only.Pt aware and agreeable.She has not missed any doses and not suffered any ill effects from this.Dose or amount: 10mcg/ml.Frequency: 3 sessions/day.Route: inhaled.Dates of use: (b)(6) 2011 to present.Diagnosis or reason for use: pah.
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