This medwatch is submitted to send the result of the investigation of this complaint.After several attempts to obtain information, it was not possible to get the reference and lot number of the product.It was not possible to perform the review of the device history records.Based on the review of the case, the recurrence of this type of event for this implant, the root cause of the event cannot be determined.Requests for additional information and product return did not receive any response.It could not even be possible to make hypothesis about the root cause of the event.The investigation found no evidence to indicate a device issue.No conclusion can be made with available inputs.Root cause: unknown.
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