Pma/510(k) # p100022/s014.Cook ireland ltd (manufacturer) is submitting this report on behalf of (b)(4).Exemption number: e2016031.(b)(4).This follow up report is being submitted due to the update of the investigation into this event and the conclusion of this investigation.The zisv6-35-125-6-60-ptx device of unknown lot number involved in this complaint was not available for evaluation.With the information provided, a document based investigation was conducted.From customer testimony, it was noted that the inner tyvek pouch was found ripped after the customer opened the outer foil pouch.There is no evidence to suggest that this incident did not occur.Therefore, the complaint is confirmed based on customer testimony.Possible causes for this occurrence could include the handling of the device as the device packaging was opened, with the customer not moving the inner packaging away from the tear notches of the foil pouch.However, as the device was not returned for evaluation, the lot code is not known and the circumstances of use cannot be replicated in a laboratory environment, a definitive root cause for this occurrence cannot be determined.There is no evidence to suggest that the customer did not follow the recommendations in the product instructions for use.As the lot number of the complaint device is unknown, a review of the relevant manufacturing records cannot be conducted.However, prior to distribution all zilver ptx devices are subject to visual inspection and functional checks to ensure packaging integrity.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.The incident occurred prior to patient contact, and the device was not used.Complaints of this nature will continue to be monitored for potential emerging trends.
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