On (b)(6) 2015 quality manager, (b)(6), contacted the end-user and she claims that the chair was given to her less than a year ago.She claims that the nuts backed off of the eccentric bolts on the caster housing.She stated that she has not done any preventative maintenance and she has not contacted the dealer to do any preventative maintenance on her chair.Dealer did not send the parts back to sunrise medical.Therefore, an evaluation was not performed and a root cause for the failure could not be determined.A quote was created for the replacement parts, however, the dealer never placed the order.The outcome of the chair is unknown.
|