The product was implanted, and therefore is not available for return.Investigation results relayed to the sales rep via email.Without the opportunity to examine the complaint product, root cause cannot be determined.Review of device history records found units released for distribution with no deviation or anomaly.Review of complaint history found no additional issues reported for this lot.Review of complaint history found no additional issues reported for item: 150350 / lot: 665580 combination.No other issues reported for item: 150350 / complaint category: packaging : damaged sterile packaging combination.Inconclusive-root cause cannot be determined.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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