Date of event: unknown.The date received by manufacturer has been used for this field.Investigation: this is the first complaint to the batch 7146913 for the same defect or symptom.There were no documentation issues for this complaint during the production run for batch 7146913.Investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Update sep27, 2017.A sample was received.It is in ziploc plastic bag.The barrel label confirms the lot# 7146913.It doesn¿t have tip cap.The plunger rod- stopper is all the way down; therefore, it is empty (no saline solution).The visual inspection didn¿t show any fm, then the plunger rod-stopper was removed not finding any fm; inside the barrel was inspected under the microscope looking for any type of fm with no success.The plastic bag where the syringe came in was also inspected looking for any type of fm that may be loose inside the bag finding nothing; the plastic bag was also inspected under the microscope, finding no fm.Root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There were no issues documented about any type of foreign matter.We will wait for the sample to further investigate this complaint.Update sep27, 2017.The sample received doesn¿t have any fm; root cause couldn¿t be determined.Investigation conclusion: investigation comments: all our inspections performed while manufacturing this batch were accepted; no rejections were documented.Update sep27, 2017.A sample was received.It is in ziploc plastic bag.The barrel label confirms the lot# 7146913.It doesn¿t have tip cap.The plunger rod- stopper is all the way down; therefore, it is empty (no saline solution).The visual inspection didn¿t show any fm, then the plunger rod-stopper was removed not finding any fm; inside the barrel was inspected under the microscope looking for any type of fm with no success.The plastic bag where the syringe came in was also inspected looking for any type of fm that may be loose inside the bag finding nothing; the plastic bag was also inspected under the microscope, finding no fm.Root cause description: root cause could not be determined.There were no qns issued during the production of this batch listed in the complaint.All inspections were accepted during the production of this batch.There were no issues documented about any type of foreign matter.We will wait for the sample to further investigate this complaint.Update sep27, 2017.The sample received doesn¿t have any fm; root cause couldn¿t be determined.(b)(4).
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