Reported event was unable to be confirmed due to limited information received from the customer.Review of the complaint history determined that no further action is required as no were trends identified.Root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.Completion of the investigation relayed to the sales rep via phone.Complaint out of box(coob) cannot be confirmed.Review of dhr shows the correct amount of screws were issued to the order; therefore we would determine that product left biomet conforming.In addition, 10 units have been invoiced as implanted with no additional concerns of this nature reported.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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It was reported that during a procedure on (b)(6) 2015, the rep opened the explor stem with set screw.The scrub tech could not find the set screw, nor could the rep.The surgeon was ready for implantation, so the rep had to open up a single implant locking screw.After the case, the box was gone through, and the sterile table was looked over to see if the set screw could be located.It was never found.No additional patient consequences were reported.
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