The device packaging was not returned however, pictures of complaint device were provided.The analysis of the pictures shows that the sealing side, where the issue occurred, was performed by the supplier of the bag.Analysis of the pictures did not conclude if the seal was not done in this area or if the seal has been achieved and is peeled in this area.The device was packaged by biomet (b)(4) according to pre-defined specifications.According to the data made available, the exact root cause of the event can not be determined.The issue is single.Dhr and complaint history review was performed and no anomalies or trends were found.A summary of the investigation has been sent to the complainant.Risk is addressed in (b)(4) "packaging: non-sterile package and box and label", per section 1.2.2, "non-conformity: packaging material (per qa inspection criteria)".(b)(4).Product location unknown.
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