The investigation determined that a higher than expected vitros lac result was obtained from a single patient sample when two different sample collection devices were used for a single patient sample when tested on a vitros 5600 integrated system.The assignable cause of this event is user error, as the customer was using a sample collection device that is not recommended in the vitros lac instructions for use.There was no evidence to suggest a malfunction of the vitros lac reagent lot in use (lot 3531-0094-5661) or of the vitros 5600 integrated system.
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