Philips investigated this complaint.The system has been in use for almost 8 years.The c-arm did not detached completely from the system.When the brake was released, according to the customer the arm dropped to the floor causing the arm to brake.Per design the c-arm is held at multiple points.Based on the analysis of the pictures of the broken part, it is considered that the issue was caused by handling of the system.The system is parked at the 4th floor of the hospital and moved to the ground floor for procedures.Pushing in and out of the lifts and the lifts having a gap and not lining up may have caused extra strain on the horizontal movement assembly welding.The horizontal assembly was replaced at the customer site.Search in the trackwise complaints database has not shown similar complaints.No further actions will be taken by philips as no structural issue has been identified.
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