Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, device history review, labeling review, and accuracy testing.No adverse trend was identified for the customer's issue.Device history review did not identify any issues that may have caused the customer issue.Labeling was reviewed and found to be adequate.The product was not returned.An internal panel was tested with retained kits of the likely cause reagent lot and accuracy testing met all specifications.Sensitivity was also evaluated by testing two commercially available seroconversion panels, zeptometrix (b)(6).The product lots detected the same bleeds as (b)(6) as historical architect (b)(6) results provided by zeptometrix.Based on all available information and abbott diagnostics evaluation, no systemic issue was identified and no product deficiency was found.
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