Unused samples were received that consisted of 11 containers and 12 lids which met acceptance criteria.The complaint is for a contaminated needle stick and because the actual sample was not received, a product analysis on the actual sample cannot be performed.The reported condition was not observed on the returned samples.The lot number was provided and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The potential root cause may be customer misuse.There was no information provided for where the needle was punctured through the container or which part of the body the nurse received the needle stick.The instructions for use (ifu) states ¿use additional caution with containers that do not have handles.¿ the most probable root cause is failure to follow the ifu for carrying/lifting the sharps disposal.This issue has been determined to be an isolated event.Based on the existing controls, the internal reject and the complaint history review, no formal investigation is required at this time.If additional information is obtained, or the actual sample is returned, this file will be re-opened for further investigation.This complaint will also be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
|