Further evaluation of the customer issue included a review of the complaint text, abbott field service review, a search for similar complaints, and a review of labeling.The barcode label was not provided by the customer.An abbott field service engineer (fse) completed troubleshooting of the instrument.This involved part replacement of the barcode reader and cleaning of the barcode reader print heads, the issue has not recurred since the fse completed this work.Tracking and trending did not identify an adverse trend.Labeling was reviewed and found to be adequate.Based on the available information no product deficiency of the cell-dyn sapphire analyzer, list number 08h00, was identified.
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