Investigation summary: a device history record review showed no rejected inspections or quality issues during the production of the reported batch number that could relate to the issue of package perforation.As no samples were provided for evaluation and no anomalies were found during production, bd was unable to confirm the reported issue.A single root cause is not fully assignable in this case, but it may be associated with a perforation station issue, specifically a jam or misalignment.The maintenance plans for the perforation station are under review in our 2018 quality improvement plan.Root cause description: a single root cause is not fully assignable in this case but it may be associated with a perforation station issue, specifically a jam or misalignment.There were no non-conformance's associated with this failure mode for the lot number listed in connection with this complaint.Without a sample, an absolute root cause for this incident cannot be determined.
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