The reported condition cannot be observed as no photo or no physical sample was submitted for evaluation.A device history (dhr) review cannot be performed as lot no.Information is not available.The root cause cannot be determined without a sample or photo for product analysis.Also the dhr review cannot be performed as the lot number is unknown.The potential cause may be user error to follow guideline for lid fit per instruction for use (ifu).Also as per the complaint quantity 6 eaches shows the finished good case 20 eaches/case was broken down outside of cardinal health which may cause not using the correct lid and container together.Based on the existing controls, the internal reject and the complaint history review, no formal investigation is required at this time.This will be used for tracking and trending purposes.This issue has been determined to be an event with no user harm or injury.Based on the above information and the minimal information present in the complaint and lack of sample/photo the reported condition was not observed.If information is provided in the future, a supplemental report will be issued.
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