The customer received a questionable low elecsys testosterone ii assay result for one patient sample.The initial result for an aliquot of the sample processed by the modular preanalytic analyzer (mpa) was 8 ng/dl and was reported outside of the laboratory.On (b)(6) 2017, the physician questioned the result and the customer repeated the sample.The result from the aliquot of the sample was 624 ng/dl.The result from the primary sample tube was 598 ng/dl.The repeat results were believed to be correct.The patient was not adversely affected.The reagent lot number was 19105300 with an expiration date of 28-feb-2018.The field service representative could not find a cause.He ran mechanical checks and performance testing which passed, checked the probe positions, and primed the system.
|