The investigation included a review of the device batch record, supplier product evaluation, complaint trending of the lot number, and system risk analysis (sra).The batch record was not reviewed as the lot number of the cassette was not available.Supplier product evaluation was not performed as the product was discarded by the customer and not returned.Complaint trending by lot number was not performed as the lot number was not available.The sra indicates the risk associated with improper handling of a cassette is "low." the instructions for use (ifu) of the sterrad 100nx cassette state: "caution: wear personal protective equipment if handling a used cassette, or any of the cassette case components that may have been subject to liquid leak.This includes a cassette that has been ejected (for any reason) after insertion." the customer was advised to always wear ppe while handling cassettes.The issue has been attributed to user error as the healthcare worker (hcw) handled a used cassette without utilizing proper personal protective equipment (ppe).
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