It was reported that during a da vinci-assisted prostatectomy procedure, the customer was unable to move the camera arm and the system generated errors 23017, 25550, 25521.The intuitive surgical, inc.(isi) technical support engineer (tse) attempted troubleshooting and determined that the issue was the left master tool manipulator (mtml).The tse recommended the site to disable the mtml and then power cycle the system; the issue was resolved.However, the customer called back to give details on the system logs, during that time the system faulted again.At that time, the surgeon made the decision to convert the procedure post anesthesia and port placement to another da vinci system.There was no report of patient harm, adverse outcome or injury.An isi field service engineer (fse) was dispatched to the facility and was able to reproduce the reported failure.The fse replaced the mtml.The mtm refers to the master controllers which provide the means for the surgeon to control the instruments and endoscope inside the patient from the ssc.One mtm is assigned to the surgeon's left hand (mtml) and one to the right (mtmr).
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