The customer questioned multiple results for dialysis patients tested for urea/bun kinetic uv assay for urea/urea nitrogen (urea/bun) on a modular p instrument.Data was provided for 108 patient samples.Of this data, 14 patient samples were erroneous.The erroneous results were reported outside of the laboratory.There was no allegation that an adverse event occurred.The lot number of the reagent was 27324901 with an expiration date of 31-aug-2018.The customer¿s quality control results were scattered quite a bit and coefficient of variation (cv) results were not good.The field service engineer (fse) visited the customer site and found that the mixer and halogen bulb were defective.The fse replaced reagent and sample probes.Gear pump pressure was checked.All cv results from hardware performance checks were back within range.No more erroneous results were produced.The investigation determined that the mechanical failure of the mixer and halogen bulb found by the fse was most likely the root cause of the event.
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