The customer received questionable results for one patient sample from urisys 1100 serial number (b)(4).The urine results were negative for leukocytes, protein, and nitrites.A visual test was performed minutes later on the sample and the results were: leukocytes: positive; protein: trace ; nitrite: positive.On (b)(6) 2017, the sample was tested in the laboratory by an unknown analyzer and the results were: leukocytes: "+++" ; protein: positive; nitrite: negative.Clarification of the specific results was requested, but was not provided.The erroneous results were reported outside of the laboratory.Treatment was provided to the patient based on laboratory results.There was no allegation of an adverse event.The customer stated the issue first began three weeks ago, but they had determined the strips were being handled incorrectly, as they were kept uncapped for prolonged periods of time.The qc performed on the day of the event passed.The suspect device and strips were requested to be returned for further investigation.
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As no material was received form the customer, further investigation was not possible.The retention material of lot #18697700 was measured on an iu urisys 1100 with 0-native urine and a leucocyte-dilution-series, a protein-dilution-series and a nitrite-dillution-series and was visually checked.The results of the measurements fulfill the requirements.No false negative results were observed.
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