Addi the lot complaint history was reviewed, this is the seventh complaint for the finish goods lot; however, the third for this issue.The device history record shows the product was released per specifications.The returned sample was visually inspected and the infusion cannula was not returned.A console representing the current software version was used to test the sample.The cassette properly engaged when inserted into the console and proper recognition of the cassette was displayed.The light-emitting diode (led) rings on the console turned green as the probe connectors were engaged to the console indicating the proper communication between the probe and the console.The sample could prime and pass intraocular pressure (iop) calibration successfully.No anomalies were observed during priming.No system message code was generated during testing.With the infusion control on, fluid flowed from the cassettes continuously without generating air to the infusion lines.The infusion pressure was measured at multiple set points throughout the console range and met specifications.When the fluid/air exchange (f/ax) control was on, only air was introduced from the cassettes to the infusion lines.Fluid flowed from the balance salt solution (bss) bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.The root cause of the customer's complaint could not be established; the returned sample met specifications.After a thorough investigation of this complaint, it has been determined that this sample met specifications; therefore, no corrective action is required at this time.The manufacturer internal reference number is: (b)(4).
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