On (b)(6) 2017: we received the device from the consumer.The device is currently under investigation.On (b)(6) 2017 cause: internal stress during safety glass manufacturing.Condition has been investigated and described in earlier report.During the glass manufacturing process, a small percentage of product develops inherent stress.This causes the glass to break without notice or under normal use conditions.This is a technology issue that has yet to be resolved 100%.Our failure rate is very low, 1 scale in 10,000.
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