The customer contacted physio-control to report that a set of internal paddles being used in conjunction with their lifepak 20 device would not work during a patient event.The customer was unable to provide any further details about the internal paddles.The customer advised that a backup set of internal paddles were quickly obtained and used to treat the patient.There were no adverse effects to the patient as a result of the reported issue.Physio-control has made multiple attempts to contact the customer in order to obtain additional information about the patient and the event; however, no response has been received.
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